Both arise because the Italian regime asks questions that no other national regime asks.
Origin not disclosed, transfer not available
A dor
Calls to Italian consumers originate outside the Union and the script says nothing about it, nor does the routing allow a transfer back into the Union during the same call.
A resposta
Determination of where each queue serving Italy actually sits, revision of the script to disclose the origin, and configuration of the transfer option in the routing.
From an undisclosed offshore operation to a compliant one, with the choice the law requires.
Serviço correspondente: Multi-Jurisdiction Exposure Assessment →
Objection register consulted on the Portuguese cadence
A dor
The operation consults the register periodically, as its home practice requires, rather than monthly and before each campaign as the Italian rule requires.
A resposta
Registration with the system, procedure for advance submission of calling lists, and a consultation cadence matched to the Italian requirement, with dated records.
From an inherited cadence to the one the market requires.
Serviço correspondente: Outbound and Direct Marketing Compliance →
Identify your dominant exposure
The first conversation serves to establish which of these problems is costing your organisation the most.